Online Purchase Terms and Conditions
This section sets forth ethanallen.com’s Terms and Conditions of sale. Ethanallen.com (“website”) is a part of Ethan Allen Global, Inc. and its subsidiary Ethan Allen Retail, Inc. (“Ethan Allen”). Ethan Allen has a national network of company-operated and independently operated Design Centers (“Ethan Allen Design Centers”) that sell and deliver Ethan Allen products. By completing a purchase with us you agree to follow these Terms and Conditions and to be bound by them.
The only warranties and guarantees provided by Ethan Allen are expressly set forth in the Ethan Allen Limited Warranty in effect on the date of purchase, which Customer acknowledges has been reviewed. Ethan Allen disclaims all conditions, warranties, and guarantees that are not expressly set forth therein and any implied conditions, warranties, and/or guarantees, including, absent limitation, implies warranties of fitness for a particular use.
Ethan Allen Design Centers carry many of the products displayed on our website. In some cases, merchandise on our website may not be available at select Ethan Allen Design Centers, may be out of stock, or may be discontinued without notice. Some items shown on our website are only available in Ethan Allen Design Centers.
All prices and services featured on our website are quoted in U.S. dollars, are valid and effective only in the continental U.S, and are optional with each independently operated Ethan Allen Design Center.
Every effort has been made to ensure the accuracy of prices, item numbers, availability, and dimensions; however, we cannot be responsible for typographical errors. Ethan Allen reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions even after an order has been submitted or the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Ethan Allen will issue a credit to your credit card account in the amount of the charge.
We are proud of our products and may reference wood and manufacturing techniques throughout the website. Wood/veneer species, product composition, and manufacturing techniques vary by product and may change over time without notice. Final products may vary in color, finish, size, fabric, or other features. With cut yardage and swatches, fabric widths and repeats may vary and color variations will occur by dye lot.
Some of our products have been photographed with electronic equipment. Electronic equipment is not included with product purchase.
“Starting fabric” upholstery prices reflect the price of the item in its starting-grade fabric without any options. Items are not necessarily shown in starting grade fabric. The total order amount, including sales tax and shipping and delivery charges, will be charged to your credit card account or deducted from your gift card in full at the time the order is placed.
Clearance items are final sale and may not be returned. Quantities are limited, and items are subject to prior sale. No price adjustments are given on prior sales.
We cannot accept order cancellations on any custom-made or custom-cut items past 72 hours after order placement.
For all other items that have not shipped including gift registry items: We will accept a cancellation and issue a full refund to your credit card account or we will issue a gift card. To cancel an ethanallen.com order, please contact our Internet Service Center at 1.888.EAHELP1 (1.888.324.3571).
For all other items that have shipped: Find the return policy that applies, below, and follow that procedure.
We do not accept returns on mattresses or box springs, custom-made or custom-finished items, custom-cut fabrics, or custom artwork.
Return Procedure: Items shipped via UPS
Return the item along with a completed Return Authorization Form via UPS within 30 days of receiving the product. Repack the item securely in its original carton. Use the Return Shipping Label attached to the Return Authorization Form that you received with your shipment. If you are missing your Return Authorization form, call our Internet Service Center at 1.888.EAHELP1 (1.888.324.3571). Keep the upper part of the Return Authorization Form for your records.
We will not accept returns for items returned more than 30 days after receipt. Shipping charges are not refundable, and you are responsible for the return shipping charges.
Your item will be inspected upon return. If in new condition, a credit will be issued to the original credit card.
Return Procedure: Premier In-Home Delivery Items
Contact our Internet Service Center at 1.888.EAHELP1 (1.888.324.3571) within 10 days of receiving your delivery. If authorized, a pickup will be scheduled within 30 days of your receipt of the product. A credit will be issues to the original credit card account, however shipping charges are not refundable.
If the item arrived damaged, a signed delivery receipt or bill of lading with a notation of damage on it is required.
Shipping Address Changes
Once an order has passed our verification process, the shipping address cannot be changed. You may cancel the existing order, provided that it has not been processed for shipping, and place a new order with a different shipping destination.
We may update or modify these Terms and Conditions at any time and without prior notice. For this reason, you should review our Terms and Conditions each time you purchase products from us. Any action relating to the use of ethanallen.com must be brought in the state or federal courts located in the State of Connecticut, Fairfield County. Certain names and marks are proprietary and are owned by Ethan Allen Global, Inc. “Ethan Allen” is a registered service mark and trademark of Ethan Allen Global, Inc. This website and all its contents are protected under copyright by Ethan Allen Global, Inc. with all rights reserved.
If you are not provided with an estimated delivery date or if Ethan Allen fails to deliver your order within two (2) weeks of the estimated delivery date, you may (1) cancel the order and receive a full refund or credit equal to your deposit, (2) modify the order by ordering another item, or (3) select a new delivery date. Ethan Allen Retail, Inc. is not required to allow you to exercise these rights if the item(s) ordered are custom and Ethan Allen Retail, Inc. is not able to cancel the order with the factory.
New Jersey Residents
The merchandise you have ordered is promised for delivery to you on or before the estimated date. If the merchandise ordered by you is not delivered by the promised delivery date, Ethan Allen Retail, Inc. must offer you a choice of (1) canceling your order with a prompt, full refund of any payments you have made, or (2) accepting delivery at a specific later date.
State of California Proposition 65 Warning
Products may contain one or more chemicals known to the State of California to cause cancer or reproductive harm.