Online Purchase Terms and Conditions
This section sets forth ethanallen.com's Terms and Conditions of sale. Ethanallen.com ("website") is a part of Ethan Allen Global, Inc. and its subsidiary Ethan Allen Retail, Inc. ("Ethan Allen”). Ethan Allen has a national network of company-operated and independently operated Design Centers ("Ethan Allen Design Centers”) that sell and deliver Ethan Allen products. By completing a purchase with us you agree to follow these Terms and Conditions and to be bound by them.
The only warranties and guarantees provided by Ethan Allen are expressly set fourth in the Ethan Allen Limited Warranty in effect on the date of purchase, which Customer acknowledges has been reviewed. Ethan Allen disclaims all conditions, warranties, and guarantees that are not expressly set forth therein and any implied conditions, warranties, and/or guarantees, including, absent limitation, implies warranties of fitness for a particular use.
Ethan Allen Design Centers carry many of the products displayed on our website. In some cases, merchandise on our website may not be available at select Ethan Allen Design Centers, may be out of stock, or may be discontinued without notice. Some items shown on our website are only available in Ethan Allen Design Centers.
All prices and services featured on our website are quoted in U.S. dollars, are valid and effective only in the continental U.S, and are optional with each independently operated Ethan Allen Design Center.
Every effort has been made to ensure the accuracy of prices, item numbers, availability, and dimensions; however, we cannot be responsible for typographical errors. Ethan Allen reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions even after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Ethan Allen will issue a credit to your credit card account in the amount of the charge.
We are proud of our products and may reference wood and manufacturing techniques throughout the website. Wood/veneer species, product composition, and manufacturing techniques vary by product and may change over time without notice. Final products may vary in color, finish, size, fabric, or other features. With cut yardage and swatches, fabric widths and repeats may vary and color variations will occur by dye lot.
Some of our products have been photographed with electronic equipment. Electronic equipment is not included with product purchase.
“Starting fabric” upholstery prices reflect the price of the item in its starting-grade fabric without any options. Items are not necessarily shown in starting grade fabric. The total order amount, including sales tax and shipping and delivery charges, will be charged to your credit card account or deducted from your gift card in full at the time the order is placed.
Clearance item orders cannot be cancelled. Clearance items are final sale and may not be returned. Quantities are limited, and items are subject to prior sale. No price adjustments are given on prior sales.
We cannot accept order cancellations on any custom-made or custom-cut items past 72 hours after order placement.
For all other items that have not shipped including gift registry items: We will accept a cancellation and issue a full refund to your credit card account or we will issue a gift card. To cancel an ethanallen.com order, please contact our Internet Service Center at 1.888.EAHELP1 (1.888.324.3571).
For all other items that have shipped: Find the return policy that applies, below, and follow that procedure.
If your Ethan Allen product is received damaged or develops a manufacturing defect that is covered by the Ethan Allen Limited Warranty, contact the Ethan Allen Service Center that delivered your product or call our Internet Service Center at 1.888.EAHELP1 (1.888.324.3571). Our network of service professionals will assist you.
We do not accept returns on mattresses or box springs, custom-made or custom-finished items, custom-cut fabrics, custom table pads, or custom artwork.
Return Procedure: Items shipped via UPS
You must return the item along with a completed Return Authorization Form via UPS or to your local Design Center within 10 days of receiving the product. Repack the item securely in its original carton. Use the Return Shipping Label attached to the Return Authorization Form that you received with your shipment. If you are missing your Return Authorization form, call our Internet Service Center at 1.888.EAHELP1 (1.888.324.3571). Keep the upper part of the Return Authorization Form for your records.
We will not accept returns without a completed Return Authorization Form or items returned more than 10 days after receipt. Shipping charges are not refundable, and you are responsible for the return shipping charges. If you receive a damaged, defective, or incorrect item, warranty service will be provided at no charge (see Warranty Returns, above).
Your item will be inspected upon return. A credit will be issued to the original credit card account or a gift card will be issued to the gift recipient within 15 days after we receive the item at our Returns Distribution Center. Refunds generally appear on your credit card statement in one to two billing periods.
Return Procedure: Area Rug and Finish Swatches
Rug swatches are $25 each. Wood swatches are $20 each. A merchandise credit (excluding shipping) will be issued if swatch is returned within 30 days of receiving it. A return shipping label will be included with your swatch order. Just put the swatch back in the original box, tape it up, and affix the return label directly over the original label. If you have misplaced the return label, please address your return shipment to: Atoka Distribution Center, 398 Venita Allen Road, PO Box 780, Atoka, OK 74525. Return shipping fees are your responsibility, and are not refundable.
Swatch(es) will be inspected upon return. A credit will be issued to the original credit card account within 15 days after we receive the item at our Atoka Distribution Center. Refunds generally appear on your credit card statement in one to two billing periods.
Return Procedure: Premier In-Home Delivery items
Contact our Internet Service Center at 1.888.EAHELP1 (1.888.324.3571) within three days of receiving your delivery. If authorized, a pickup will be scheduled. We cannot accept returns that are not authorized by our Internet Service Center within three days of your delivery.
Premier In-Home Delivery shipping charges are not refundable and you are responsible for the return shipping (pickup) charge. If you receive a damaged, defective, or incorrect item, warranty service will be provided at no charge (see Warranty Returns, above).
A return handling charge of 15% of the purchase price will be deducted from the refund amount. A credit will be issued to the original credit card account or a gift card will be issued to the gift recipient within 15 days after we receive the item at our Returns Distribution Center. Refunds generally appear on your credit card statement in one to two billing periods.
Premier In-Home Delivery Process
You will receive an order confirmation email that includes contact information for the Ethan Allen Service Center that will complete your in-home delivery. For Premier In-Home Delivery items, the date reflects the week the Ethan Allen Service Center anticipates receiving your order. The estimated date is the approximate date the order is expected to arrive, and is subject to change.
Premier In-Home Delivery is scheduled by appointment. Once your item(s) arrive at the local Service Center, you will be contacted to schedule your delivery appointment. Delivery is subject to reasonable and safe access. It is your responsibility to advise us of any special delivery requirements. Hoisting, window removal, and any other extraordinary measures necessary to accomplish delivery are your responsibility and at your risk, the cost of which must be paid by you at or before the time of delivery.
Premier In-Home Delivery items are unpacked, inspected, and prepared for setup prior to delivery. We regret that we cannot install electronic equipment in our furniture.
Delivery to shipping addresses farther than 50 miles from a Design Center may be limited and could take longer.
A minimum redelivery fee of $100.00 will apply if you are unable to accept a scheduled delivery and a second delivery trip is required, or if a scheduled delivery is cancelled less than 48 hours prior to the scheduled time for the delivery.
A storage fee of 2% of the total order amount per month ($25 minimum) will be charged to the credit card or gift card used for the purchase if delivery is not accepted within 30 days after notice of availability of merchandise for delivery. If you fail to accept delivery for 90 days after notice of availability of merchandise for delivery, at our sole option and at anytime thereafter, we may cancel your order and refund your payment less any unpaid storage fees and a 33% service and handling fee.
UPS / USPS Shipping
Parcel post items ship via UPS. Swatches ship via USPS. In-stock UPS items should arrive within ten days of receipt of your order. Rush shipping is not available. For items that are out of stock, the estimated date is the approximate date the order is expected to arrive, and is subject to change.
We may update or modify these Terms and Conditions at any time and without prior notice. For this reason, you should review our Terms and Conditions each time you purchase products from us. Any action relating to the use of ethanallen.com must be brought in the state or federal courts located in the State of Connecticut, Fairfield County. Certain names and marks are proprietary and are owned by Ethan Allen Global, Inc. “Ethan Allen” is a registered service mark and trademark of Ethan Allen Global, Inc. This website and all its contents are protected under copyright by Ethan Allen Global, Inc. with all rights reserved.