Premier In-Home Delivery & UPS Shipping
We determine the shipping method based on the item and its packaging. Each product's detail page displays its availability and shipping method.
PREMIER IN-HOME DELIVERY
With Premier In-Home Delivery, our exceptional customer service continues right to your door. Our skilled delivery team inspects and prepares each item before carefully assembling it (when necessary) and placing it in your home. We do not provide installation services for hard-wired lighting, and we do not hang mirrors or artwork. If you've ordered a hard-wired lighting fixture, professional installation is recommended.
Premier In-Home Delivery rates are based on the purchase amount.
|PREMIER IN-HOME DELIVERY RATES|
We currently ship to destinations within the 48 contiguous United States. Premier In-home Delivery subject to certain geographic location-based exclusions; see your local design center for details.
Once your order is received, here's what you can expect:
You will receive an order confirmation email that includes contact information for the Ethan Allen Service Center that will complete your in-home delivery. For Premier In-Home Delivery items, the date reflects the week the Ethan Allen Service Center anticipates receiving your order. The estimated date is the approximate date the order is expected to arrive, and is subject to change.
Premier In-Home Delivery is scheduled by appointment. Once your item(s) arrive at the local Service Center, you will be contacted to schedule your delivery appointment. Delivery is subject to reasonable and safe access. It is your responsibility to advise us of any special delivery requirements. Hoisting, window removal, and any other extraordinary measures necessary to accomplish delivery are your responsibility and at your risk, the cost of which must be paid by you at or before the time of delivery.
Premier In-Home Delivery items are unpacked, inspected, and prepared for setup prior to delivery. We regret that we cannot install electronic equipment in our furniture. Delivery to shipping addresses farther than 50 miles from a Design Center may be limited and could take longer.
A minimum redelivery fee of $100.00 will apply if you are unable to accept a scheduled delivery and a second delivery trip is required, or if a scheduled delivery is cancelled less than 48 hours prior to the scheduled time for the delivery.
A storage fee of 2% of the total order amount per month will be charged to the credit card or gift card used for the purchase if delivery is not accepted within 30 days after notice of availability of merchandise for delivery. If you fail to accept delivery for 90 days after notice of availability of merchandise for delivery, at our sole option and at anytime thereafter, we may cancel your order and refund your payment less any unpaid storage fees and a 15% service and handling fee.
UPS / USPS SHIPPING
Parcel post items ship via UPS. Most swatches ship via Fed Ex. In-stock UPS items with Standard UPS shipping service should arrive within ten days of receipt of your order. Expedited UPS shipping, Two Business Day or Next Business Day, is available at an additional charge. Please refer to our Shipping Rates and Delivery Dates guides found below for additional information. For items that are out of stock, the estimated date is the approximate date the order is expected to arrive, and is subject to change. Please note that we do not ship to PO boxes, APO and FPO addresses.
|UPS SHIPPING & HANDLING RATES|
|EXPEDITED DELIVERY ARRIVAL DATES*|