We determine the shipping method based on the item and its packaging. Each product's detail page displays its availability and shipping method.
PREMIER IN-HOME DELIVERY
With Premier In-Home Delivery, our exceptional customer service continues right to your door. Our skilled delivery team inspects and prepares each item before carefully assembling it (when necessary) and placing it in your home.
Premier In-Home Delivery rates are based on the purchase amount and the driving distance from the Design Center closest to your home.
| Premier In-Home Delivery Rates: | |
| Up to 50 miles: | |
| $75 for purchases up to $2,000 | |
| $129 for purchases over $2,000 | |
| 51-100 miles: | |
| $129 for purchases up to $2,000 | |
| $229 for purchases over $2,000 | |
| 101-150 miles: | |
| $299 for any purchase | |
| More than 150 miles | |
| 5% of order total, $399 minimum | |
We currently ship to destinations within the 48 contiguous United States.
Once your order is received, here's what you can expect:
You will receive an order confirmation email that includes contact information for the Ethan Allen Service Center that will complete your in-home delivery. For Premier In-Home Delivery items, the date reflects the week the Ethan Allen Service Center anticipates receiving your order. The estimated date is the approximate date the order is expected to arrive, and is subject to change.
Premier In-Home Delivery is scheduled by appointment. Once your item(s) arrive at the local Service Center, you will be contacted to schedule your delivery appointment. Delivery is subject to reasonable and safe access. It is your responsibility to advise us of any special delivery requirements. Hoisting, window removal, and any other extraordinary measures necessary to accomplish delivery are your responsibility and at your risk, the cost of which must be paid by you at or before the time of delivery.
Premier In-Home Delivery items are unpacked, inspected, and prepared for setup prior to delivery. We regret that we cannot install electronic equipment in our furniture.
Delivery to shipping addresses farther than 50 miles from a Design Center may be limited and could take longer.
A minimum redelivery fee of $100.00 will apply if you are unable to accept a scheduled delivery and a second delivery trip is required, or if a scheduled delivery is cancelled less than 48 hours prior to the scheduled time for the delivery.
A storage fee of 2% of the total order amount per month will be charged to the credit card or gift card used for the purchase if delivery is not accepted within 30 days after notice of availability of merchandise for delivery. If you fail to accept delivery for 90 days after notice of availability of merchandise for delivery, at our sole option and at anytime thereafter, we may cancel your order and refund your payment less any unpaid storage fees and a 15% service and handling fee.
UPS / USPS Shipping
Parcel post items ship via UPS. Swatches ship via USPS. In-stock UPS items should arrive within ten days of receipt of your order. Rush shipping is not available. For items that are out of stock, the estimated date is the approximate date the order is expected to arrive, and is subject to change.
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Questions? Contact us at 1.888.324.3571 or orders@ethanalleninc.com.