Hurricane Helene—How We're Responding
Will my delivery date be extended due to the effects of Hurricane Helene?
The widespread destruction from Hurricane Helene is affecting us in several ways. We have wholesale distribution operations in western North Carolina, and while we’re happy to report that all our associates are safe and accounted for, we have encountered disruptions due to significant flooding in the region. Several of our major suppliers in the southeastern U.S. were also affected by this event.
How long will my delivery take?
At this moment, we’re working hard to address the factors we can control. We’re looking at ways to reroute our distribution network, and we’re partnering with state and local governments as well as water and energy providers to get our distribution center back up and running. We’re also providing support for our associates.
One thing Ethan Allen will never do is compromise on quality. We manufacture about 75% of our products in North America, and most of our products are not pulled from a warehouse shelf; they’re made to order when they’re ordered—that’s something we’re very proud of.
Ethan Allen is known for high standards and high quality. Building trusted, long-term partnerships with suppliers that we have confidence in helps us maintain those standards—but their delays unfortunately affect us, too. We’re doing everything we can to stand by our business partners through these difficult events, and your support means everything to us.
This is an evolving situation, and we understand that production and delivery delays are frustrating. We’re working to minimize interruptions and to deliver the best service we can while also upholding our commitment to delivering an exceptional product.