trouble viewing our site?

The Ethan Allen website uses technology to create a more user-friendly experience and to offer you complete interaction with the full line of products. The result is a smarter, more easily navigated site. We hope you enjoy ethanallen.com and that you encounter no technical difficulties while visiting the site.

Software, tools and tips.

Browsers

Although our site supports many popular browsers, ethanallen.com is best viewed on Microsoft® Internet Explorer 9 or higher. It can also be viewed on Safari and Firefox® 20 or higher. Certain content may require plug-ins to be installed. And we also recommend that your browser has the latest updates or service packs.

Microsoft® Internet Explorer
Microsoft® Internet Explorer

Firefox®
Firefox®

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Operating Systems

Ethanallen.com is supported in Windows® 2000, XP, Vista and Windows 7. It is also supported on Mac OS X.

Minimum System Requirements

PC

  • Windows 2000®, XP, Vista and Windows 7
  • Browsers: Microsoft®Internet Explorer 9 or above, Mozilla Firefox® 20 or laterr
  • 32-Bit Minimum Monitor Color Depth
  • 1024x768 Resolution w/980x600 viewable area (centered horizontally, flush top)
  • 256 MB RAM
  • 1GHz+
  • Plug-ins: Flash Player, Acrobat® reader, Java
  • Minimum connection speed: 56K+

Mac

  • Mac OS X
  • Browsers: Mac OS X: Safari 5.x, Firefox 20.x
  • 32-Bit Minimum Monitor Color Depth
  • 1024x768 Resolution w/980x600 viewable area (centered horizontally, flush top)
  • 128 MB RAM
  • 1GHz+
  • Plug-ins: Flash Player, Acrobat® reader, Java
  • Minimum connection speed: 56K+

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Screen Resolution

We recommend configuring your monitor to 1024x768 for optimal viewing. Settings vary according to the system you are using. To set your monitor, follow the instructions below.

PC

  • Go to the START menu, select “Control Panel.”
  • Double-click DISPLAY and select “Settings.”
  • Drag the slide bar in the SCREEN area until the numbers read 1024x768. Under COLORS, select “High Color” (32 bit)
  • Click “OK.”

Mac

  • Under the “Apple” menu, select “Control Panels” and then “Monitors.”
  • On the Monitor setting, under “Colors,” select “Thousands” and 1024x768.

When provided the option, we recommend restarting your computer with the new color settings. For more detailed instructions, please consult the documentation that came with your monitor.

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Plug-Ins

Ethanallen.com uses Flash® extensively to provide interactive content. If this and other applications are not already installed on your computer, we recommend downloading the following plug-ins.

Download

http://www.plink-search.com
Flash
to view animation graphics, demos, design boards and magazines

http://www.plink-search.com
Acrobat® Reader
to read PDF® documents

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Cookies

Please set your Internet preferences to enable cookies. Cookies are small text files containing information that identifies returning visitors exclusively for the duration of their visit. The information provided by cookies helps us to tailor content specifically to user needs. Our strict security guidelines guarantee that no personal data is stored during this process. See our Privacy Policy for more information. To enable cookies, follow the instructions below:

Internet Explorer

Windows® IE 9 Browser

  • Select “Tools.”
  • Select “Internet Options.”
  • Select the “Privacy” tab.
  • Select “Advanced.”
  • Deselect override automatic cookie handling button.
  • Click “OK” button at the bottom of the screen.
  • Click “OK” to exit.

Macintosh IE Browser

  • Select “Preferences…” from the “Explorer” menu.
  • Click “Cookies” under the “Receiving Files” heading in the scrolling pane.
  • In the “When receiving cookies:” pull-down menu, select “Never ask.”
  • Click “OK” button to close “Preferences” window.

Firefox

Windows and Mac systems

  • Select Tools->Options (Windows) or Firefox->Preferences (Mac).
  • Click “Privacy” in the left pane.
  • Check “Allow sites to set cookies” under the “Cookies” section.
  • Click “OK” button to close “Preferences” window.

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About Cache, Cookies, and History

Each time you access a file through your web browser, the browser caches i.e., stores it. Thus, the browser doesn’t have to newly retrieve files (including any images on the page) from the remote website each time you click Back or Forward. You should periodically clear the cache to allow your browser to function more efficiently.

A cookie is a file created by a web browser, at the request of a website that is stored on a computer. These files typically store user-specific information such as selections in a form, shopping cart contents, or authentication data. Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with websites or your browser.

A browser’s history is a log of sites that you visit. When you press a browser’s Back button, you are moving back one entry the history log. Browsers will normally clear history at regular intervals, but you may want to clear it manually for privacy reasons.

Internet Explorer 9 and above

  • From the Safety menu in the upper right, click “Delete Browsing History.”
  • Deselect “Preserve Favorites” website data, and select “Temporary Internet files, Cookies, and History.”
  • Click Delete.

Firefox 20 and above for Windows

  • From the “Tools” menu, select “Options” and select “Privacy” tab and click link “Clear Recent History.”
  • From the “Time range to clear:” drop-down menu, select the desired range; to clear your entire cache, select everything.
  • Click the down arrow next to “Details” to choose which history elements to clear, e.g., check “Cookies” to clear cookies. Click “Clear Now.”

Chrome

  • On the upper right, from the “Tools” menu, select “History.”
  • click “Clear browsing data.”
  • Select the items you want to clear e.g., “Clear browsing history,” “Clear download history,” “Empty the cache,” “Delete cookies” and other site data.
  • You can choose the period of time for which you want to clear cached information from the “Clear data from this period” drop-down menu. To clear your entire cache, select “Everything.”
  • Click “Clear browsing data.”

Safari

  • From the Safari menu, select “Reset Safari.”
  • From the menu, select the items you want to reset, and then click “Reset.”

Firefox 20 and above, for Mac OS X

  • From the “Tools” menu, select “Clear Recent History.”
  • From the “Time range to clear:” drop-down menu, select the desired range; to clear your entire cache, select “Everything.”
  • Click the down arrow next to “Details” to choose which elements to clear. Click “Clear Now.”

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JavaScript

To optimize use of this website, please make sure that JavaScript™ is activated in your browser’s settings. We use this technology to best display the individual pages with different screen resolutions and for navigation. To enable JavaScript, follow the instructions below:

Internet Explorer

Windows® IE 9 Browser

  • Select “Internet Options” from the “Tools” menu.
  • Select the “Security” tab and click “Custom Level.”
  • Scroll down to the “Scripting” section and select “Enable” under “Active Scripting.”
  • Click “OK” and “Yes” at the prompt.
  • Click “OK” to exit.
  • Close all browser windows and relaunch IE.

Macintosh IE Browser

  • Select “Preferences…” from the “Explorer” menu.
  • Click the arrow next to “Web Browser.”
  • Click “Web Content.”
  • Under “Active Content” check “Enable Scripting.”
  • Click “OK” button to close the “Preferences” window.

Firefox

Windows and Mac systems

  • Select “Options” from the “Tools” menu (Windows) or “Preferences” from the “Firefox” menu (Mac).
  • Select the “Content” tab.
  • Scroll down to the “Scripting” section, and select “Enable” under “Active Scripting.”
  • Click the checkbox next to “Enable JavaScript.”
  • Click OK to exit.

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Downloads

Microsoft® Internet Explorer
Microsoft® Internet Explorer

Firefox®
Firefox®

Flash
Flash

Acrobat® Reader
Acrobat® Reader

Java
Java